ph985 Privacy Policy

1. Introduction and Scope

ph985 ("we," "us," "our," "ph985") operates the online gaming platform accessible at ph985.club and any associated mobile or Progressive Web App interfaces (collectively, the "Platform"). We are committed to protecting the privacy and personal data of all individuals who interact with our Platform, including registered players, prospective players, and visitors.

This Privacy Policy ("Policy") describes how ph985 collects, uses, stores, shares, and protects personal data. It applies to all personal data processed by ph985 in connection with the Platform, including data collected during account registration, KYC verification, gameplay, transactions, customer support interactions, and general website use.

By registering for a ph985 account or continuing to use the Platform, you acknowledge that you have read and understood this Policy and consent to the processing of your personal data as described herein. If you do not agree, you must discontinue use of the Platform and contact us to close your account.

This Policy should be read alongside the ph985 Terms & Conditions, which are incorporated herein by reference.

2. Data Controller and Data Protection Officer

ph985 is the data controller responsible for the personal data collected and processed through the Platform. As data controller, ph985 determines the purposes and means of processing your personal data.

ph985 has appointed a Data Protection Officer (DPO) to oversee compliance with applicable data protection laws, including the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations.

Data Protection Officer Contact:

• Email: [email protected] (subject line: "Data Privacy / DPO Request")
• Response Time: Within 15 business days for formal data subject requests.

3. Personal Data We Collect

ph985 collects the following categories of personal data in the course of operating the Platform:

ph985 does not intentionally collect sensitive personal information beyond what is required for KYC verification and regulatory compliance. We do not collect biometric data beyond selfie photographs used for identity matching during KYC.

4. How We Collect Your Data

ph985 collects personal data through the following means:

• Direct collection: Information you provide voluntarily during account registration, KYC submission, deposit/withdrawal requests, bonus claim forms, and customer support interactions.
• Automated collection: Technical and usage data collected automatically as you interact with the Platform, including through cookies, session tracking, and server logs.
• Third-party sources: Identity verification data confirmed by accredited KYC/AML service providers; payment transaction data from GCash, Maya, and banking partners; fraud prevention data from security service providers.
• Public sources: Publicly available information used to verify identity or investigate suspicious activity, used only to the extent permitted by applicable law.

5. Legal Bases for Processing

ph985 processes your personal data on the following legal bases under the Philippine Data Privacy Act of 2012 and applicable regulations:

• Contractual necessity: Processing required to fulfill the ph985 Terms & Conditions governing your account, including account management, game delivery, payment processing, and withdrawal disbursement.
• Legal obligation: Processing required to comply with applicable Philippine laws and regulations, including anti-money laundering obligations, PAGCOR regulatory requirements, and mandatory KYC under the AMLC framework.
• Legitimate interests: Processing for fraud prevention, platform security, responsible gaming monitoring, and analytics to improve our service — balanced against your privacy rights and expectations as a Platform user.
• Consent: Processing for optional purposes including marketing communications, personalized game recommendations, and promotional outreach — where you have provided explicit, freely given, informed, and specific consent. You may withdraw marketing consent at any time through your account settings or by contacting support.

6. How We Use Your Personal Data

ph985 uses your personal data for the following purposes:

• Creating, verifying, and managing your ph985 player account.
• Processing deposits and withdrawals via GCash, Maya, BPI, BDO, Metrobank, and other supported Philippine payment methods.
• Verifying your age (minimum 21 years) and identity to comply with PAGCOR regulations and Philippine law.
• Detecting, investigating, and preventing fraud, money laundering, and other prohibited conduct as defined in the Terms & Conditions.
• Administering bonuses, promotions, and loyalty program benefits associated with your account.
• Monitoring gameplay and transaction patterns to identify problem gambling indicators and apply responsible gaming interventions where appropriate.
• Providing customer support in Tagalog and English via live chat and email.
• Sending account-related communications including transaction confirmations, security alerts, and service updates — these communications are non-optional as they are necessary to manage your account.
• Sending marketing and promotional communications where you have provided consent (opt-out available at any time).
• Improving platform performance, game offerings, and user interface through aggregated analytics.

7. Sharing and Disclosure of Personal Data

ph985 does not sell your personal data to third parties. ph985 may share your personal data with the following categories of recipients under strict data sharing agreements or legal obligations:

7.1 Service Providers

Third-party providers who support platform operation, including: KYC/identity verification services, payment processors (GCash/Maya APIs, banking partners), game content providers (Jili, PG Soft, Pragmatic Play, Evolution Gaming), fraud prevention services, cloud infrastructure providers, and customer support software providers. All service providers are contractually bound to use your data only for the purposes for which it was shared and to maintain appropriate security standards.

7.2 Regulatory and Legal Authorities

ph985 may disclose personal data to PAGCOR, the Anti-Money Laundering Council (AMLC), law enforcement agencies, and Philippine courts where required by applicable law, regulatory obligation, or valid legal process. ph985 will notify you of such disclosures where permitted by law.

7.3 Business Transfers

In the event of a merger, acquisition, or sale of all or substantially all of ph985's assets, player data may be transferred to the successor entity. You will be notified of any such transfer and of any changes to this Policy that arise from it.

8. Data Retention

ph985 retains personal data for as long as necessary to fulfill the purposes described in this Policy, comply with legal obligations, resolve disputes, and enforce agreements. The following general retention periods apply:

• Active account data: Retained for the duration of the account relationship plus a minimum of 5 years following account closure, in accordance with Philippine AML record-keeping requirements.
• KYC documents: Retained for a minimum of 5 years from the date of submission or account closure, whichever is later.
• Transaction records: Retained for a minimum of 5 years from the transaction date.
• Customer support records: Retained for 3 years from the date of the interaction.
• Marketing consent records: Retained for the duration of consent plus 2 years.
• Technical/usage logs: Retained for 12 months for standard operational logs; security-flagged events retained for up to 5 years.

Upon expiry of applicable retention periods, personal data is securely deleted or anonymized in accordance with ph985's data disposal procedures.

9. Data Security

ph985 implements a multi-layered security framework to protect your personal data against unauthorized access, alteration, disclosure, or destruction. Key security measures include:

• 256-bit SSL/TLS encryption for all data in transit between your device and ph985 servers.
• Encryption at rest for sensitive personal data categories, including identity documents and financial information.
• Role-based access controls limiting staff access to personal data to those with a legitimate operational need.
• Regular security audits, vulnerability assessments, and penetration testing by independent security professionals.
• OTP-based multi-factor authentication for account login on new devices and for sensitive account operations such as withdrawal requests.
• Automated intrusion detection and anomaly monitoring systems operating continuously.

In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, ph985 will notify the National Privacy Commission (NPC) and affected players in accordance with the timelines prescribed by the Philippine Data Privacy Act and its Implementing Rules.

10. Cookies and Tracking Technologies

ph985 uses cookies, web beacons, and similar tracking technologies on the Platform. The following categories of cookies are used:

• Strictly Necessary Cookies: Required for core platform functionality, including session management, login persistence, and security. These cannot be disabled without impairing Platform use.
• Performance Cookies: Collect aggregated, anonymized data on how players use the Platform to help us improve page load times, game stability, and navigation flows.
• Functional Cookies: Remember your preferences (language, game display settings, responsible gaming reminders) to provide a personalized experience.
• Analytics Cookies: First-party analytics data used to understand user journeys and improve the Platform. ph985 uses privacy-respecting analytics that do not share data with advertising networks.

You can manage cookie preferences through your browser settings. Note that disabling certain cookies may affect Platform functionality. ph985 does not use third-party advertising cookies or share cookie data with ad networks.

11. Your Data Subject Rights

Under the Philippine Data Privacy Act of 2012 (RA 10173), you have the following rights with respect to your personal data held by ph985:

• Right to be Informed: The right to know how your personal data is collected, processed, and used — which this Policy fulfills.
• Right of Access: The right to request a copy of the personal data ph985 holds about you, and information about how it is processed.
• Right to Rectification: The right to request correction of inaccurate or incomplete personal data in your ph985 account.
• Right to Erasure (Right to be Forgotten): The right to request deletion of your personal data where it is no longer necessary for its original purpose, subject to legal retention obligations.
• Right to Object: The right to object to the processing of your personal data for purposes based on legitimate interests or for direct marketing.
• Right to Data Portability: The right to receive your personal data in a structured, commonly used, machine-readable format where technically feasible.
• Right to File a Complaint: The right to lodge a complaint with the National Privacy Commission (NPC) if you believe your data protection rights have been violated.

To exercise any of the above rights, contact the ph985 Data Protection Officer at [email protected] with the subject line "Data Subject Rights Request." ph985 will respond within 15 business days. Identity verification may be required before processing your request.

12. Children and Minors

ph985 does not knowingly collect personal data from any person below the age of 21. The Platform is strictly prohibited to minors under Philippine law and PAGCOR regulations. All account registrations include age declaration and are subject to KYC verification confirming the player is at least 21 years of age.

If ph985 becomes aware that personal data has been collected from a person below 21 years of age, the account will be immediately closed, all balances forfeited in accordance with the Terms & Conditions, and the personal data deleted as quickly as is permitted by applicable legal retention obligations. If you believe a minor has registered on ph985, please notify the DPO immediately.

13. Cross-Border Data Transfers

ph985 primarily processes personal data within the Philippines. However, certain service providers (including game content providers and cloud infrastructure services) may process data in other jurisdictions. Where personal data is transferred outside the Philippines, ph985 ensures that appropriate safeguards are in place, including contractual clauses requiring the recipient to maintain data protection standards equivalent to those required under Philippine law.

By using the Platform, you consent to the transfer of your personal data to jurisdictions that may have different data protection laws than the Philippines, subject to the safeguards described in this section.

14. Amendments to This Policy

ph985 reserves the right to update or amend this Privacy Policy at any time. Material changes will be communicated to registered players via platform notification or to the registered mobile number at least 7 days before taking effect, except where immediate change is required by law or regulatory direction. The current version is always available on this page, with the effective date displayed at the top. Continued use of the Platform after the effective date constitutes acceptance of the revised Policy.

15. How to Contact Us

For any questions, concerns, or requests related to this Privacy Policy or the processing of your personal data by ph985, please contact:

• Data Protection Officer: ph985 Privacy Team
• Email: [email protected] (subject: "Privacy / DPO Request")
• Live Chat: Available 24/7 via the ph985 Platform — Filipino and English support.
• Response Time: Formal data subject requests: 15 business days. General privacy questions: 3 business days.

You also have the right to lodge a complaint with the National Privacy Commission of the Philippines (NPC) if you are not satisfied with ph985's response to your privacy concern. Information on how to file a complaint with the NPC is available on the NPC's official website.